Hotel 17 Resorts & Hospitality (Pvt.) Ltd. is looking for a courteous, professional, and guest-focused individual to join our team as a Front Desk Officer. The ideal candidate will be responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, responding to guest queries, and coordinating with relevant hotel departments.
Key Responsibilities
- Welcome guests in a professional and friendly manner.
- Manage guest check-in and check-out procedures efficiently.
- Handle room reservations, bookings, room assignments, and guest records.
- Respond to guest inquiries, requests, and complaints professionally.
- Coordinate with Housekeeping regarding room availability and room status.
- Handle telephone calls, emails, and front-desk correspondence.
- Maintain accurate guest information and front-office records.
- Process guest payments and maintain relevant documentation.
- Assist guests with hotel facilities, services, transportation, and local information.
- Coordinate with other departments to fulfill guest requirements.
- Ensure the front desk remains organized, clean, and professional.
- Follow hotel SOPs, service standards, and guest privacy requirements
Requirements
- 1–3 years of relevant experience in Front Office, Guest Services, Customer Service, or Hospitality.
- Diploma or Bachelor’s degree in Hotel Management, Hospitality, Tourism, or a related field preferred.
- Fresh graduates with strong communication and customer-service skills may also be considered.
- Excellent verbal and written communication skills.
- Good command of English; Urdu proficiency required.
- Good computer and MS Office skills.
- Professional grooming and pleasant personality.
- Ability to work shifts, weekends, and public holidays.
- Strong customer-service and problem-solving skills.
Location
Lahore
Working Shift: Rotational (Morning, Evening & Night)
Duty Hours: 8 Hours per Shift
Note: Candidates must be willing to work rotational shifts, including weekends and public holidays as per hotel operational requirements.
Salary & Benefits
- Competitive salary based on qualifications and experience.
- Performance-based rewards and bonuses.
- Medical insurance and provident fund.
- Meal allowance.
- TA/DA and gratuity.
- Career growth and promotion opportunities.
- Professional and conducive working environment.
How to Apply
Interested candidates are requested to send their updated CV to:
Email: hr@hotel17hospitality.com
Contact: 0330-0491830
Deadline: 12 September 2026
Note: Only shortlisted candidates will be contacted for an interview.