At Hotel 17, we understand that travel plans can change. This Cancellation & Refund Policy explains the rules that apply when you cancel or modify a hotel reservation, including the treatment of advance payments, promotional bookings, no-shows, and refunds.
The specific cancellation terms applicable to your reservation may vary depending on the hotel, room type, rate plan, package, promotion, and booking channel.
Guests may request cancellation or modification of a reservation through the booking channel used to make the reservation or by contacting Hotel 17.
Cancellation requests should be made as early as possible.
The cancellation policy applicable to your booking will be communicated during the booking process and/or included in your booking confirmation.
If your reservation has a specific cancellation deadline, cancellation must be completed before that deadline to avoid applicable charges.
Where a reservation is marked as Flexible or Free Cancellation, you may cancel the booking without a cancellation charge if the cancellation is made within the permitted cancellation period stated in your booking confirmation.
If you cancel after the permitted cancellation deadline, a cancellation charge may apply.
The amount of any applicable charge will depend on the rate and cancellation conditions associated with your reservation.
Some discounted, promotional, advance-purchase, or special-rate reservations may be designated as Non-Refundable.
For non-refundable reservations:
The applicable non-refundable conditions will be displayed or communicated before you complete your booking.
If you cancel before your scheduled check-in date, the refund amount, if any, will depend on the cancellation terms applicable to your reservation.
Where a full or partial refund is permitted, Hotel 17 will process the eligible amount according to the applicable booking conditions.
Any applicable cancellation fees, non-refundable amounts, taxes, service charges, or other charges will be deducted where permitted.
Same-day cancellations may be subject to charges depending on the property’s cancellation policy and the rate booked.
Some reservations may require payment of one night’s accommodation or another specified cancellation charge.
Guests should check their booking confirmation for the exact cancellation conditions applicable to their reservation.
A no-show occurs when a guest does not arrive at the hotel on the scheduled check-in date and has not cancelled the reservation according to the applicable cancellation policy.
No-show reservations may be charged according to the terms of the applicable rate or booking.
For non-refundable bookings, the full amount paid may be retained where permitted.
If you expect to arrive late, we recommend contacting the relevant Hotel 17 property in advance.
If a guest checks out earlier than the original reservation dates, a refund for unused nights is not automatically guaranteed.
Any refund or adjustment will depend on the applicable rate, property policy, and booking terms.
Guests should discuss early departure with the hotel as soon as possible.
Requests to change a reservation may include:
Modification requests are subject to availability and the conditions of the original reservation.
Changing your reservation may result in:
Hotel 17 does not guarantee that requested modifications will be available.
Special offers and promotional bookings may have different cancellation and refund conditions.
These may include:
Where special cancellation conditions apply, they will be communicated as part of the offer or booking terms.
In the event of a conflict between this general policy and the specific terms of a promotional offer, the specific promotional terms may apply.
Honeymoon, wedding, event, group, and other specially arranged packages may require an advance payment or deposit.
Because these bookings may involve advance arrangements with third-party suppliers, restaurants, event teams, transportation providers, decorators, or other service providers, special cancellation conditions may apply.
The cancellation and refund terms for such bookings will be communicated at the time of booking or in the applicable package agreement.
Group and corporate reservations may be subject to separate cancellation deadlines, deposits, and refund conditions.
Where a group or corporate booking has been made under a negotiated agreement, the cancellation terms contained in that agreement will apply.
If you are entitled to a refund, Hotel 17 will process the eligible amount after reviewing the applicable booking conditions.
Refunds may be reduced by:
Refunds are not guaranteed unless the reservation’s cancellation conditions provide for one.
Once Hotel 17 approves a refund, processing time may depend on the original payment method and the relevant bank, card issuer, payment gateway, or financial institution.
Hotel 17 cannot guarantee the exact date on which a refunded amount will appear in the guest’s account.
Guests should contact their bank or payment provider if a processed refund does not appear within the provider’s normal processing period.
To cancel a reservation, please use the cancellation option provided in your booking confirmation, if available.
You may also contact Hotel 17 directly:
Phone: 0304-6656980
Email: hotel17@gmail.com
When contacting us, please provide your booking reference number, guest name, hotel/property, and reservation dates.
A cancellation is not considered complete until you receive confirmation from Hotel 17 or the relevant booking system.
If you made your reservation through a third-party booking platform, travel agency, or other external booking provider, you may need to cancel directly through that provider.
The cancellation and refund terms of the third-party booking may apply.
Hotel 17 may be unable to directly process refunds for payments made through third-party platforms.
In exceptional circumstances, Hotel 17 may need to cancel or substantially modify a reservation due to operational, safety, legal, security, maintenance, natural-disaster, or other unforeseen circumstances.
Where Hotel 17 cancels a confirmed reservation, we will make reasonable efforts to notify the guest and, where appropriate, provide an available alternative or refund in accordance with the circumstances and applicable law.
Hotel 17 will not be responsible for cancellation-related losses caused by circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, civil disturbances, transportation disruptions, utility failures, epidemics or pandemics, security incidents, strikes, or other unforeseen events.
Where such circumstances affect a reservation, Hotel 17 will make reasonable efforts to assist the guest and provide available options in accordance with applicable law and the relevant booking conditions.
Refund calculations may take into account applicable taxes, fees, service charges, deposits, or other amounts associated with the reservation.
The treatment of these amounts may vary depending on the nature of the charge and the applicable cancellation terms.
If you believe a cancellation or refund has been processed incorrectly, please contact Hotel 17 as soon as possible.
We will review the booking information, payment records, cancellation request, and applicable terms and make reasonable efforts to resolve the matter.
Hotel 17 may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking procedures, rates, or applicable requirements.
The updated version will be published on this page with a revised effective date.
For cancellation requests, booking changes, or refund inquiries, please contact:
Hotel 17
Phone: 0304-6656980
Email: hotel17@gmail.com
Location: Lahore, Thokar Niaz Baig, Pakistan
Please keep your booking confirmation or reservation reference available when contacting us.