Hotel 17 Resorts & Hospitality (Pvt.) Ltd. is seeking an experienced, dynamic, and guest-focused hospitality professional to join our Food & Beverage team as Restaurant Manager in Lahore.
The successful candidate will be responsible for the overall management and performance of the restaurant, ensuring exceptional guest experiences, consistent service standards, efficient operations, revenue growth, cost control, and effective team leadership in line with 4/5-star hotel and international hospitality standards.
KEY RESPONSIBILITIES
- Oversee the complete day-to-day operations of the restaurant and ensure smooth service delivery.
- Maintain consistently high standards of guest service, food & beverage presentation, hygiene, and hospitality.
- Ensure compliance with hotel and restaurant SOPs, service standards, health & safety requirements, and food safety regulations.
- Welcome and engage with guests, ensuring a personalized and memorable dining experience.
- Monitor guest feedback, address complaints professionally, and ensure effective service recovery.
- Lead and supervise restaurant service teams, including Waiters/Waitresses, F&B Service Associates, and other assigned staff.
- Plan staff rosters, shift schedules, section allocations, and manpower requirements according to business volumes.
- Conduct daily briefings and ensure the team is fully informed about menus, promotions, VIP guests, reservations, and operational priorities.
- Train, coach, mentor, and evaluate team members to improve service quality and professional performance.
- Monitor restaurant revenue, average check, covers, table turnover, and other relevant F&B KPIs.
- Support revenue generation through effective upselling, promotions, menu knowledge, and guest engagement.
- Monitor food and beverage costs, wastage, portion control, inventory levels, and operational expenses.
- Coordinate closely with the Kitchen, Stewarding, Front Office, Housekeeping, Engineering, Finance, and other departments to ensure seamless operations.
- Ensure proper table setup, mise-en-place, restaurant ambience, cleanliness, and overall presentation.
- Monitor reservations, seating arrangements, special requests, VIP guests, and event-related dining requirements.
- Ensure proper opening, operational, and closing procedures are followed by the restaurant team.
- Conduct regular floor inspections and take immediate corrective action where required.
- Ensure all equipment, service ware, furniture, and restaurant facilities are properly maintained and operational.
- Maintain accurate records and prepare daily, weekly, and monthly operational reports as required.
- Assist in menu planning, promotions, special events, and restaurant marketing initiatives in coordination with management.
- Coordinate with suppliers and relevant departments regarding restaurant requirements and operational supplies.
- Maintain professional relationships with guests, corporate clients, vendors, and other stakeholders.
- Identify operational gaps and implement corrective and preventive actions to continuously improve service quality and efficiency.
- Ensure the restaurant consistently reflects the hotel’s brand standards, service culture, and professional image.
REQUIRED QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- Diploma/certification in Hospitality, Food & Beverage Management, or Restaurant Operations will be an advantage.
- 4–6 years of relevant experience in Food & Beverage / Restaurant Operations, including 2+ years in a supervisory or managerial role.
- Experience in a 4/5-star hotel, international hotel chain, premium restaurant, or upscale hospitality environment will be strongly preferred.
- Proven experience in managing restaurant operations, service teams, guest relations, and F&B performance.
- Strong knowledge of food and beverage service standards, restaurant SOPs, hygiene, food safety, and health & safety practices.
- Good understanding of F&B KPIs, revenue generation, cost control, inventory management, and wastage control.
- Strong knowledge of restaurant service techniques, table setting, menu presentation, and guest handling.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Strong commercial awareness with the ability to drive revenue while maintaining service quality.
- Ability to train, motivate, and develop a diverse hospitality team.
- Professional grooming, confident personality, and a strong customer-service orientation.
- Excellent attention to detail and commitment to service excellence.
- Ability to work effectively under pressure and manage multiple operational priorities.
- High level of integrity, discipline, accountability, and professionalism.
- Proficiency in MS Office and restaurant/POS systems.
- Willingness to work rotational shifts, weekends, public holidays, and extended hours according to operational requirements.
LOCATION
Lahore
WORKING SCHEDULE
Rotational Shifts – As per Hotel Operational Requirements
DUTY HOURS
8 Hours per Shift
Note: The selected candidate must be flexible to work rotational shifts, including weekends and public holidays, in accordance with hotel operational requirements.
SALARY & BENEFITS
- Competitive salary commensurate with qualifications and relevant experience.
- Performance-based rewards and incentives.
- Medical Insurance.
- Provident Fund.
- Staff Meals.
- Career development and leadership growth opportunities.
- Professional and supportive working environment.
- Opportunity to build a long-term career in the hospitality industry.
HOW TO APPLY
Interested and qualified candidates are invited to submit their updated CV to:
Email: hr@hotel17hospitality.com Contact: 0330-0491830 Application Deadline: 10 September 2026
Please mention “Restaurant Manager” in the subject line of your email.
Only shortlisted candidates will be contacted for the interview process.
JOIN OUR TEAM
If you are a passionate Food & Beverage professional with strong restaurant operations, leadership, commercial, and guest-service expertise, we invite you to join Hotel 17 Resorts & Hospitality and contribute to a culture of service excellence, guest satisfaction, and operational performance.