Hotel 17 Resorts & Hospitality (Pvt.) Ltd. is seeking an experienced, dynamic, and service-oriented hospitality professional to lead and oversee hotel operations in Lahore.
The successful candidate will be responsible for ensuring operational excellence, exceptional guest experiences, revenue performance, service quality, and effective team leadership while maintaining the hotel’s standards, policies, and brand values.
KEY RESPONSIBILITIES
- Lead and oversee day-to-day hotel operations across all relevant departments.
- Ensure consistently high standards of guest service, hospitality, and operational excellence.
- Drive guest satisfaction by monitoring feedback, resolving complaints, and ensuring timely service recovery.
- Supervise and coordinate the activities of Front Office, Food & Beverage, Housekeeping, Engineering, Security, and other operational functions.
- Establish and maintain hotel operational standards, SOPs, policies, and service procedures.
- Monitor departmental performance and ensure operational targets and KPIs are achieved.
- Drive revenue generation, cost control, productivity, and profitability in coordination with relevant departments.
- Review occupancy, room revenue, departmental revenue, operating costs, and other key performance indicators.
- Ensure effective workforce planning, staff deployment, scheduling, discipline, and performance management.
- Lead, coach, mentor, and develop hotel teams to build a professional and high-performing workforce.
- Ensure compliance with health, safety, hygiene, food safety, security, and statutory requirements.
- Conduct regular operational inspections and ensure the hotel maintains appropriate cleanliness, presentation, and service standards.
- Coordinate with Finance, HR, Procurement, Sales & Marketing, and other support functions for smooth hotel operations.
- Manage operational emergencies and ensure appropriate response and escalation procedures are followed.
- Prepare and review operational reports and provide management with insights and recommendations for improvement.
- Identify operational gaps and implement corrective and preventive actions.
- Build strong relationships with guests, corporate clients, vendors, and other key stakeholders.
- Represent the hotel professionally and uphold the organization’s reputation and service culture.
- Support senior management in strategic planning, business development, and continuous operational improvement.
REQUIRED QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- A professional qualification or diploma in Hospitality / Hotel Management will be an advantage.
- Minimum 7–10 years of relevant hotel/hospitality experience, including significant experience in a managerial or leadership position.
- Experience in a 4/5-star hotel or upscale hospitality environment will be strongly preferred.
- Candidates for Deputy / Senior Deputy Hotel Manager positions should demonstrate strong operational leadership and departmental management experience.
- Proven track record in hotel operations, guest service, team leadership, and performance management.
- Strong understanding of Front Office, Food & Beverage, Housekeeping, and overall hotel operations.
- Sound knowledge of hotel KPIs, budgeting, cost control, revenue management, and operational reporting.
- Excellent leadership, communication, negotiation, and decision-making skills.
- Strong problem-solving ability with a proactive and solution-oriented approach.
- Professional grooming, confident personality, and strong guest-service orientation.
- Ability to work under pressure and effectively manage multiple operational priorities.
- High level of integrity, discipline, accountability, and professionalism.
- Flexibility to work rotational shifts, weekends, public holidays, and extended hours when required by hotel operations.
LOCATION
Lahore
WORKING SCHEDULE
Rotational / Flexible – As per Hotel Operational Requirements
SALARY & BENEFITS
- Competitive salary commensurate with qualifications and relevant experience.
- Performance-based incentives and rewards.
- Medical Insurance.
- Provident Fund.
- Staff Meals.
- Career development and leadership growth opportunities.
- Professional and supportive working environment.
- Opportunity to lead and develop a growing hospitality operation.
HOW TO APPLY
Interested and qualified candidates are invited to submit their updated CV to:
Email: hr@hotel17hospitality.com Contact: 0330-0491830 Application Deadline: 10 September 2026
Please mention the position applied for in the subject line of your email.
Only shortlisted candidates will be contacted for the interview process.
JOIN OUR LEADERSHIP TEAM
If you are a passionate hospitality leader with a strong track record in hotel operations, guest service, and team management, we invite you to join Hotel 17 Resorts & Hospitality and contribute to building a culture of service excellence and operational performance.