Hotel 17 Resorts & Hospitality (Pvt.) Ltd. is seeking a skilled, proactive, and service-oriented IT professional to join our team as Assistant Manager – IT in Lahore.
The successful candidate will support the hotel’s IT infrastructure, systems, cybersecurity, technical support, and digital operations, ensuring reliable and secure technology services in line with 4/5-star hotel and international hospitality standards.
KEY RESPONSIBILITIES
- Support the HOD/IT Manager in managing day-to-day IT operations and technical services across the hotel.
- Ensure smooth and reliable operation of IT infrastructure, networks, servers, systems, and user devices.
- Provide timely technical support to hotel staff and resolve hardware, software, network, and system-related issues.
- Monitor and maintain LAN/WAN, Wi-Fi, internet connectivity, switches, routers, access points, and other network infrastructure.
- Support hotel operational systems including PMS, POS, HRIS, biometric attendance, email, CCTV, access control, and other business applications.
- Coordinate with vendors and service providers for IT equipment, systems, software, internet services, and maintenance.
- Maintain appropriate IT documentation, asset registers, system configurations, licenses, and service records.
- Implement and monitor IT security, access controls, user permissions, antivirus, backups, and data protection measures.
- Ensure regular data backups and support disaster recovery and business continuity requirements.
- Monitor system performance, network availability, and IT incidents and take corrective action where required.
- Assist in IT procurement, installation, configuration, upgrades, and replacement of hardware and software.
- Ensure timely preventive maintenance of IT equipment and infrastructure.
- Support new employee IT onboarding, user account creation, access provisioning, and system orientation.
- Train and guide users on appropriate use of hotel IT systems and technology resources.
- Maintain confidentiality and security of hotel, guest, employee, and business information.
- Prepare IT performance, incident, asset, and maintenance reports for management.
- Ensure compliance with hotel IT policies, SOPs, cybersecurity practices, and applicable standards.
- Identify opportunities to improve technology efficiency, automation, system reliability, and user experience.
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Relevant professional IT certifications will be an advantage.
- 3–5 years of relevant IT experience, preferably including experience in a supervisory or managerial role.
- Experience in a 4/5-star hotel, international hotel chain, hospitality organization, or large-scale corporate environment will be strongly preferred.
- Strong knowledge of IT infrastructure, networking, hardware, software, systems administration, and technical support.
- Experience with hotel technology systems such as PMS, POS, HRIS, biometric systems, CCTV, and access control will be an advantage.
- Working knowledge of cybersecurity, data protection, backup, and disaster recovery practices.
- Strong troubleshooting, analytical, problem-solving, and decision-making skills.
- Good understanding of IT asset and vendor management.
- Strong communication and interpersonal skills with a customer-service mindset.
- Ability to manage multiple priorities and respond effectively to technical incidents.
- Professional, organized, proactive, and service-oriented approach.
- Strong integrity and ability to maintain confidentiality of sensitive information.
- Proficiency in MS Office and relevant IT management tools.
- Willingness to work rotational shifts, weekends, public holidays, and provide technical support outside regular hours when required.
- Competitive salary based on qualifications and relevant experience.
- Performance-based rewards and incentives.
- Medical Insurance.
- Provident Fund.
- Staff Meals.
- Career development and professional growth opportunities.
- Professional and technology-driven working environment.