Hotel 17 Resorts & Hospitality (Pvt.) Ltd. is seeking professional, energetic, and guest-focused individuals to join our Food & Beverage team as F&B Service Associates – Waiter / Waitress in Lahore.
The successful candidates will be responsible for delivering exceptional dining experiences, maintaining high service standards, and representing the hotel with professionalism, courtesy, and attention to detail.
KEY RESPONSIBILITIES
- Welcome and attend to guests professionally throughout their dining experience.
- Present menus, explain food and beverage selections, and provide recommendations when required.
- Take accurate food and beverage orders and communicate them clearly to the relevant teams.
- Serve food and beverages efficiently in accordance with established hotel service standards.
- Maintain cleanliness, organization, and proper presentation of tables, dining areas, and service stations.
- Coordinate with Kitchen, Stewarding, and other relevant departments to ensure smooth and timely service.
- Anticipate guest needs and respond promptly and courteously to requests, queries, and concerns.
- Set up, clear, and reset tables in accordance with hotel service standards.
- Maintain professional grooming, personal hygiene, and appropriate service etiquette at all times.
- Strictly follow hotel SOPs, food safety, hygiene, and health & safety standards.
- Handle guest feedback professionally and promptly escalate service issues to the supervisor.
- Contribute to a welcoming, professional, and positive dining environment.
- Support the Food & Beverage team in achieving guest satisfaction and service excellence.
- 1–2 years of relevant experience in a 4/5-star hotel, upscale restaurant, café, or hospitality environment is preferred.
- Minimum Intermediate qualification preferred. Hospitality diploma/certification will be an advantage.
- Fresh candidates with strong communication skills and a genuine interest in hospitality may also be considered.
- Good verbal communication and interpersonal skills.
- Professional grooming and pleasant personality.
- Basic knowledge of food and beverage service practices.
- Strong customer-service orientation with attention to detail.
- Ability to work effectively as part of a professional team.
- Willingness to work rotational shifts, including weekends and public holidays, according to operational requirements.
- Energetic, punctual, disciplined, reliable, and professionally presented.
- Competitive salary commensurate with qualifications and relevant experience.
- Performance-based rewards and incentives.
- Medical Insurance.
- Provident Fund.
- Staff Meals.
- Career development and growth opportunities.
- Professional and supportive working environment.
- Opportunities to build a long-term career in the hospitality industry.